Sonic Suds Laundromat of Newton

Unfortunately our machines had just broke, my son and I came in tonight, 12/28/23 to wash our clothes, left after 8 pm. Do to unforeseen issues at home, we got back as soon as possible, arriving at 10:30 pm. We walked in and found our clothes stuffed in a few garbage bags. This young rude impatient girl who worked there said we couldn't dry our clothes. I answered why would you turn us away with with wet clothes? Our clothes will be ruined! When we had time to throw them in small loads to dry quickly in 20 minutes. I've come to this place for the past 8 years living down the road for the conveniences. Have washed and dried our clothes here with many loads of experiences. She continued to give us a hard time, so I said in an aggravated voice. "The longer we talk, the longer it will take our clothes to dry". She then had a nasty attitude and said "Just because you said that, you have to leave, I was going to let you dry your clothes", REALLY? WHY DIDN'T SHE LET US AS SOON AS WE ARRIVED INSTEAD OF WASTING TIME ARGUING WITH US?? I HAVE NEVER HAD ANY ISSUES WITH ANY OTHER EMPLOYEES. I saw on the left side, there were some driers with clothes in them, that wasn't picked up yet. I knew it shouldn't have been a problem had it been a maturer adult working tonight, who would be more patient and understanding. This young girl obviously had ZERO customer service and her ONLY CONCERN WAS TO RUSH OUT! I WILL NEVER RETURN, OR RECOMMEND THIS PLACE! THANKS TO HER INCONSIDERATE ACTIONS..NOW OUR CLOTHES, SHEETS, WILL BE MOLDY SMELLY BY MORNING!! 😭

AMAZING CUSTOMER SERVICE (Joanne) If you are interested in their Laundry Service (wash/fold), There is only one person I can highly recommend, Joanne. She clearly cares about people and her job. She goes above and beyond. If you're looking to have things done correctly, please call to verify her hours to make sure she is the one who does your laundry.

I have 4 laundromat in-between my house and Sonic Suds, but I would rather drive the 30 minutes to this laundromat than any other in my area. Joanne has been here for as long as I can remember and her personality, helpfulness and conversation is one of the main reasons that I come here. She keeps this place CLEAN. You'll NEVER walk into a mess, or any filth of any kind. The amount of washers and dryers is my second reason for coming here, I NEVER have to wait for a machine. Without Joanne, I'm not sure this place would be run nearly as smoothly as it does with her.

BAD EMPLOYEE CUSTOMER SERVICE (Judy) I went to inquire about their laundry service (wash/fold) as anyone would probably think, organizing clothes (shirts with shirts/pants with pants ect) would be standard. However, when I asked one of the employees that does the service (Judy) if that was a part of the service just to be sure, she responded with an attitude "oh, we don't do that here." ----- but YES THEY DO, she just doesn't seem to want to do her job I guess. If you want great customer service please visit Joanne! She is amazing!